Delivery & Returns

At Consultants Choice, we aim to make your shopping experience smooth and worry-free. Please review our delivery and returns policy below

Delivery Information

Processing Time:

• Orders are processed within 1–2 business days after payment confirmation.

• You’ll receive a confirmation email once your order has been dispatched.

Delivery Options:

• Standard Delivery: 3–5 business days

• Express Delivery: 1–2 business days

• Free Delivery: On orders over £60

International Shipping:

• Available to select countries. Delivery times vary depending on destination.

• Customs charges or import duties are the responsibility of the customer.

Returns & Exchanges

We want you to feel confident with your purchase. If something isn’t right, we’re here to help.

Returns Policy:

• Items can be returned within 14 days of delivery for a refund or exchange.

• Products must be unopened, unused, and in original packaging for hygiene reasons.

• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items:

• Opened skincare products

• Items purchased on final sale or clearance

How to Return:

1. Contact our customer care team at info@consultantschoice.co.uk to request a return authorization.

2. Pack the items securely with your order details.

3. Ship the package to the return address provided by our team.

Refunds:

• Refunds will be processed within 7–10 business days after we receive and inspect your return.

• Shipping fees are non-refundable unless the product is faulty or we made an error.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at info@consultantschoice.co.uk. We’ll arrange a replacement or refund as quickly as possible.

✨ Thank you for choosing Consultants Choice — your skin deserves the very best.