Privacy Policy

Last updated: 1 October 2025

At Consultants Choice, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or purchase our products.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

Personal details: name, email address, phone number, billing/shipping address.
Payment details: processed securely through third-party payment providers.
Order information: products purchased, order history, delivery preferences.
Website usage data: IP address, browser type, cookies, and browsing behaviour.
Marketing preferences: if you subscribe to our newsletter or promotions.

2. How We Use Your Information

We use your personal information to:

Process and deliver your orders.
Communicate with you about your purchases, returns, or enquiries.
Improve our products, services, and website experience.
Send marketing emails and promotions (only if you have opted in).
Comply with legal and regulatory obligations.

3. Legal Basis for Processing (GDPR)

We process your personal data under the following lawful bases:

Contract: to fulfil your order and provide customer service.
Consent: when you sign up for marketing communications.
Legal obligation: to comply with tax, accounting, and consumer protection laws.
Legitimate interests: to improve our website, services, and customer experience.

4. How We Protect Your Data

We use secure servers, encryption, and restricted access to safeguard your information.
Payment details are processed via trusted, PCI-compliant providers; we do not store full payment card details.

5. Sharing Your Information

We do not sell or rent your personal data. We may share it with trusted third parties only when necessary, such as:

Delivery and courier services.
Payment processors.
IT, website, and marketing support providers.
Legal or regulatory authorities when required by law.

6. Cookies

Our website uses cookies to improve browsing, personalise your experience, and analyse traffic. You can manage or disable cookies through your browser settings.

7. Data Retention

We keep your personal information only as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.
You may request deletion of your data at any time (see Section 8).

8. Your Rights (UK GDPR)

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data (“right to be forgotten”).
Restrict or object to processing.
Withdraw consent for marketing communications at any time.
Request data portability (transfer of your data to another provider).

To exercise these rights, contact us at info@consultantschoice.co.uk.

9. Marketing Preferences

You will only receive marketing communications if you have actively opted in.
You can unsubscribe at any time by following the instructions in our communications or by contacting us directly.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@consultantschoice.co.uk

✨ At Consultants Choice, your trust matters to us. We’re committed to handling your information with transparency and care.